“If you live in the Durham Dales, Easington, Sedgefield, Derwentside, Durham or Chester-le-Street areas and need assistance getting to your health appointments, our volunteers could help get you there.”

Where will Help to Health transport patients to?

Help to Health will transport eligible patients door to door, to planned primary and secondary care health appointments.

Map of area covered:

How to book

The Help to Health telephone booking line, 0300 3309424 is open Monday to Friday except Bank Holidays, and transport is available from 8.30am until 5.30pm weekdays.

Your journey will need to be booked at least 48 hours in advance and is subject to a volunteer driver being available at the required date and time.

Types of planned healthcare appointments covered

Hospital appointments (such as University Hospital North Durham or Darlington Memorial Hospital)

  • GP surgery
  • Health centre
  • Community hospital or facility
  • Urgent care centre
  • Minor injury unit
  • Dental surgery
  • Pharmacy

Who can use the service?

Eligibility criteria will apply, eligible patients are those whose medical condition impacts on their mobility to such an extent that they would be unable to access healthcare and/or it would be detrimental to the patient’s condition or recovery to travel by other means. You will be asked some questions when you call to make sure you are eligible for the transport.

How much will the service cost?

It’s currently 50p per mile travelled with a minimum charge of £1.00 and a maximum charge of £10.00 each way along with the payment of any car parking fees or expenses incurred. This is to cover the volunteer driver’s expenses in line with HMRC guidance. We’ll just ask you to pay at the end of your journey. People that can claim back their travel costs through the Healthcare Travel Costs Scheme can claim back the cost of their travel with this service to planned hospital appointments.

Join Us

Complete the passenger registration form so we can get to know you.